You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Yes, the updated status of your order can be tracked in real time. To do this, go to Track my order (you can find it on the header of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping confirmation email.

No, items cannot be deleted from your order after the purchase has been confirmed.

If you have received a faulty item or an item that you did not order, please proceed to return the item online.

We currently accept following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card

Your payment may be refused for any of the following reasons:

• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• . You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

If it is not one of the three reasons mentioned above, please contact your bank provider.

Once you parcel has been shipped, you will receive the original invoice included in the parcel.

Your order can be sent to an address selected by you (home, work, etc.)

No. The delivery country must always be the same country in which the purchase was made.

Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country. For more details, contact our customer service

Depending on the country of destination, rates may change, contact our customer service.

Yes, once your parcel is shipped, you will also receive tracking number.

If you have chosen standard delivery, you will receive an email confirming that your items have been shipped (when your order leaves the warehouse) including the tracking number and a link to the courier's web page The courier will contact you directly to inform you of your delivery.

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Türkiye Finans Bankası TL(₺)

• Branch Number : 0002
• Account Number : 3634404
• IBAN : TR79 0020 6001 6803 6344 0400 02

Türkiye Finans Bankası Dolar($)

• Branch Number : 0101
• Account Number : 3634404
• IBAN : TR25 0020 6001 6803 6344 0401 01

Türkiye Finans Bankası Euro(€)

• Branch Number : 0102
• Account Number : 3634404
• IBAN : TR95 0020 6001 6803 6344 0401 02

Türkiye İş Bankası TL(₺)

• Branch Number : 1230
• Account Number : 0627829
• IBAN : TR40 0006 4000 0011 2300 6278 29

Türkiye İş Bankası Dolar($)

• Branch Number : 1230
• Account Number : 0178452
• IBAN : TR33 0006 4000 0021 2300 1784 52

Türkiye İş Bankası Euro(€)

• Branch Number : 1230
• Account Number : 0627829
• IBAN : TR43 0006 4000 0021 2300 1784 29

Bank Of America Dolar ($) & Euro (€)

• ABA Routing Number : 3810 5453 4034
• ABA Routing Number : 026009593
• SWIFT Code : BOFAUS3N